Add items to your cart, choose your delivery method, enter your details, and complete payment. You'll receive a confirmation email with your order number once the order is accepted.

No – you can checkout as a guest. Creating an account lets you track orders and speeds up future purchases.

Contact us at hello@groomica.eu as soon as possible. If the order hasn't been handed to the courier yet, we'll do our best to help.

Contact us immediately at hello@groomica.eu. If the order hasn't shipped we can update it. If it has already been dispatched, we may not be able to redirect it.

Yes – you'll receive a confirmation email after placing your order. If you don't see it, check your spam folder or contact us.

Yes. Enter your code at checkout. Unless stated otherwise, promotions cannot be combined.

Yes – visit our Wholesale & B2B page or contact us at hello@groomica.eu for more information.

Pre-orders are only available when explicitly indicated on the product page. For larger quantities or items currently out of stock, contact us directly at hello@groomica.eu – we'll do our best to arrange individual orders based on availability.

Delivery times depend on your location and chosen shipping method. Estimated times are shown at checkout. Orders are processed Monday – Friday after full payment is confirmed.

We ship via DPD and FedEx depending on your destination and chosen delivery method.

Shipping costs are calculated automatically at checkout based on your destination and chosen delivery method.

Yes – free shipping is available on orders over €49 for parcel locker delivery in Lithuania, Latvia, and Poland. All other delivery methods are subject to shipping costs calculated at checkout.

Once your order ships, tracking information will be sent to your email if available for your chosen delivery method.

Depending on your location, you can choose from courier delivery, parcel locker, or automated pick-up points. Available options are shown at checkout.

On request – contact us at hello@groomica.eu with your destination and desired delivery date and we'll advise available options.

If you selected a parcel locker or pick-up point, please collect your parcel within the time stated by the carrier. Uncollected parcels returned to us may incur re-delivery costs.

If your parcel is returned to us because it was not collected or delivery was missed, we can reship it for an additional shipping fee, or issue a refund for the order minus the original shipping cost.

We accept Visa, Mastercard, Apple Pay, Google Pay, Klarna, Swedbank, LHV, Luminor, Citadele, SEB, and ESTO.

Yes – all transactions are processed over encrypted connections using Shopify's secure payment infrastructure. Your payment data is never stored on our end.

No – online payment only.

Prices are shown in EUR. Applicable taxes are included unless stated otherwise.

If you are a consumer purchasing for personal use, you may return most unused items within 14 days of receiving your order. Items must be unused, in original packaging, and unopened if hygiene rules apply.

No – for hygiene and health protection reasons, opened or unsealed products such as shampoos, wipes, and perfumes cannot be returned once opened, unless they are defective, damaged, or supplied in error.

Email us at hello@groomica.eu with your order number and reason for return. Do not send items back without our confirmation and return instructions first.

If you are returning an item under your standard withdrawal right, return shipping costs are your responsibility. If the return is due to our error or a defective item, we will cover reasonable return shipping costs.

Once we receive and inspect the returned item, we will notify you by email. If approved, the refund is issued to your original payment method within 5–10 business days.

Contact us at hello@groomica.eu within 3 business days of delivery. Please include your order number, a description of the issue, and clear photos. If confirmed, we will offer a replacement, reshipment, or refund.

We replace items only if they are defective, damaged, or delivered incorrectly. Contact us at hello@groomica.eu.

Yes – all Natural Derma Pet products are made in Italy.

Many products in our range are vegan-certified. Check the individual product page for certification details.

Most products specify the breed or coat type they are designed for. Always check the product description before purchasing. If unsure, contact us at hello@groomica.eu.

Each product page includes the coat type, animal type, and key ingredients to help you choose. If you're still unsure, contact us at hello@groomica.eu.

Store in a cool, dry place away from direct sunlight. Check the individual product label for specific storage instructions.

Usage instructions are listed on each product page and on the product label. Follow the recommended dilution ratios where specified.

Yes – all transactions are processed over encrypted connections using Shopify's secure payment infrastructure. Your payment data is never stored on our end.

Only what is necessary to process your order – name, address, email, phone number, and order details. Full details are available in our Privacy Policy.

Only with service providers necessary to fulfil your order, such as couriers and payment processors. We never sell your personal data.

Natural Derma Pet is a professional Italian pet grooming brand. This official online store is operated by Groomica, UAB, the authorised distributor for our markets.

Yes – we are an official distributor of Natural Derma Pet products. All products are sourced directly from the manufacturer.

Yes – visit our Wholesale & B2B page or contact us at hello@groomica.eu for wholesale and B2B enquiries.

Email us at hello@groomica.eu. We respond on business days, Monday to Friday.